Privacy Policy for REDFLAMES FIRE PROTECTION SOLUTIONS L.L.C.

REDFLAMES FIRE PROTECTION SOLUTIONS L.L.C. (“REDFLAMES,” “we,” “us,” or “our”) is committed to protecting the privacy of your information. This Privacy Policy explains how we collect, use, and share information when you interact with us through Meta Platforms, Inc.’s (“Meta”) family of apps, services, and websites that link to this policy (collectively, the “Meta Apps”), including the WhatsApp Business API. This policy supplements the Meta Privacy Policy, which also applies to your use of the Meta Apps.

1. Information We Collect

We may collect the following types of information when you use our services within Meta Apps:

Information You Provide Directly:

• Contact Information: If you communicate with us through Meta Apps, we may collect your name, phone number, email address, and any other contact information you provide.
• Communications: We collect information about your communications with us, including any inquiries, requests, or feedback you submit.
• Transaction Information: If you make any purchases or payments through Meta Apps, we may collect information necessary to process the transaction, such as your billing information.
• Service Information: Information related to the fire protection services you inquire about or request. This may include details about your property, needs, or project.

Information We Collect Automatically:

• Device Information: We may collect information about the device you use to access Meta Apps, such as the device type, operating system, and unique device identifiers.
• Usage Information: We may collect information about your interactions with our services within Meta Apps, such as the pages or features you access, the time and date of your visits, and other usage data.
• Meta Platform Information: We may collect information that Meta provides to us, in accordance with their policies, such as your public profile information, interactions, and other information you have made available on the Meta platform. This includes information from your interactions with us via the WhatsApp Business API.

2. How We Use Your Information

We may use the information we collect for the following purposes:

• To Provide and Improve Our Services: To deliver our services, process your requests, and improve the functionality and user experience of our services within Meta Apps.
• To Communicate with You: To respond to your inquiries, provide customer support, and communicate with you about our products, services, and promotions, including through the WhatsApp Business API.
• To Personalize Your Experience: To tailor our content and services to your interests and preferences.
• To Process Transactions: To process payments and fulfill any transactions you make through Meta Apps.
• To Ensure Safety and Security: To protect the security and integrity of our services and to prevent fraud and other illegal activities.
• To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
• For Marketing and Advertising: To provide you with information about our services that we think may interest you, including through the WhatsApp Business API, in accordance with your preferences and applicable law.

3. How We Share Your Information

We may share your information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in providing and improving our services, such as payment processors, customer support providers, and marketing partners.
• Meta Platforms, Inc.: We may share information with Meta as necessary to provide our services through the Meta Apps and in accordance with Meta’s policies, including to facilitate communication via the WhatsApp Business API.
• Business Partners: We may share information with our business partners to offer you products or services that may be of interest to you.
• Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or in response to a valid legal request.
• Affiliates: We may share your information with our subsidiaries and affiliates.
• With Your Consent: We may share your information with other parties with your consent or at your direction.

4. Your Choices and Rights

• Access and Correction: You may have the right to access and update the personal information we hold about you. You can do this by contacting us directly.
• Data Retention: We will retain your information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
• Opt-Out of Marketing Communications: You may opt out of receiving marketing communications from us by following the instructions in those communications or by contacting us directly. This includes opting out of marketing messages via the WhatsApp Business API.
• Meta App Settings: You can manage your privacy settings and preferences within the Meta Apps platform as described in the Meta Privacy Policy.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee the absolute security of your information.

6. Children’s Privacy

Our services within Meta Apps are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal information from a child under 13, please contact us immediately, and we will take steps to delete that information.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy within the Meta App or by other means as required by law. Your continued use of our services after the effective date of the revised policy constitutes your acceptance of the updated policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: